Refund Policy
Product Returns:
- Due to the nature of our products being food items, we are unable to accept returns for hygiene and safety reasons.
- Please carefully review your order before making a purchase, including product details and quantities.
Damaged or Defective Products:
- We take utmost care in packaging and delivering our products to ensure they arrive in excellent condition.
- In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the product.
- To assist us in resolving the issue, kindly provide order id and relevant images of the product.
- We will diligently investigate the issue and, if necessary, provide an appropriate solution, which may include replacement, refund, or store credit, at our discretion.
Delivery and OTP Verification:
- Some of our delivery partners may use OTP-based delivery. Customers are requested to verify their mobile numbers before placing an order.
- If an order remains undelivered due to the customer being non-contactable during delivery attempts or failure to provide the OTP, one additional attempt will be made. If the delivery still fails:
- A refund may be processed after deducting applicable courier charges.
- full refund is subject to the discretion of the management.
Refunds:
- In the event of a valid refund request for damaged or defective products, we will process the refund within 7 working days of confirming the issue.
- The refund will be issued to the original payment method used during the purchase.
- Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.
Non-Serviceable Pincodes:
- While we strive to cover most pincodes in India, there may be instances where certain pincodes are not serviceable by our chosen carrier.
- If your shipping address falls within a non-serviceable pincode, we will promptly notify you and refund the full amount within 3 days.
Order Cancellation:
- Once an order has been placed, it cannot be cancelled or modified on website.
- If you have any concerns or need assistance, please contact us at 93158-64914 through SMS, whatsapp or call and we will be happy to help.
We value your satisfaction and strive to provide high-quality products and excellent customer service. If you have any further questions or require assistance regarding refunds or returns, please contact our customer support team.