Refund Policy

Product Returns:

  • Due to the nature of our products being food items, we are unable to accept returns for hygiene and safety reasons.
  • Please carefully review your order before making a purchase, including product details and quantities.

Damaged or Defective Products:

  • We take utmost care in packaging and delivering our products to ensure they arrive in excellent condition. In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 7 of receiving the product.
  • To assist us in resolving the issue, please provide detailed information, including order number, product details, and supporting images if possible.
  • We will diligently investigate the issue and, if necessary, provide an appropriate solution, which may include replacement, refund, or store credit, at our discretion.

Delivery and OTP Verification:
Delivery of orders will be OTP-based, and customers are requested to verify their mobile numbers before placing orders. If an order remains undelivered due to the customer being non-contactable during delivery attempts or failure to provide the OTP, a refund will be processed after deducting applicable courier charges for the failed delivery. A full refund of the order value will be subject to the discretion of the management.

Refunds:

  • In the event of a valid refund request for damaged or defective products, we will process the refund within 7 working days of confirming the issue.
  • The refund will be issued to the original payment method used during the purchase.
  • Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.

Non-Serviceable Pincodes:

  • While we strive to cover most pincodes in India, there may be instances where certain pincodes are not serviceable by our chosen carrier.
  • If your shipping address falls within a non-serviceable pincode, we will promptly notify you and refund the full amount within 3 days.

Order Cancellation:

  • Once an order has been placed, it cannot be
    cancelled or modified on website.
  • If you have any concerns or need assistance,
    please contact us at 93158-64914
    through SMS, whatsapp or call and we will be happy to help.

We value your satisfaction and strive to provide high-quality products and excellent customer service. If you have any further questions or require assistance regarding refunds or returns, please contact our customer support team.