Shipping Policy
Order Processing Time:
- Orders received before 11 AM on working days (Monday to Friday, excluding public holidays) will be processed and shipped on the same day.
- Orders received after 11 AM or on holidays will be processed and shipped on the next working day.
Shipping Carrier and Method:
- We carefully select shipping carriers and methods for each order to ensure reliable and timely delivery.
- We exclusively use surface transport for shipping within India.
Delivery Time:
- Estimated delivery time depends on the shipping carrier and method chosen by us.
- Please note that delivery timelines may vary due to factors beyond our control, including but not limited to weather conditions and unforeseen logistical challenges.
Shipping Restrictions:
- We currently ship only within India.
- While we strive to cover most pincodes, certain areas may not be serviceable by our logistics partners. In such cases, we will promptly notify you and issue a full refund within 3 business days.
Tracking and Order Updates:
- Once your order is shipped, you will receive a shipping confirmation email with tracking details.
- We also offer order updates via SMS and WhatsApp, including shipment tracking and delivery confirmation.
Address and Contact Details Accuracy:
- It is your responsibility to ensure that the shipping address and contact details provided during checkout are accurate and complete.
- We will not be held responsible for any delays, failed deliveries, or additional costs incurred due to incorrect or incomplete address information.
OTP-Based Delivery:
- Some of our carrier partners may use OTP-based delivery. In such cases, OTP verification will be required upon receipt of the order.
- If the customer is not contactable at the time of delivery, one additional attempt will be made.
Failed Delivery Attempts:
- If the customer remains unreachable or fails to provide the OTP during both delivery attempts, the order may be marked as undeliverable.
- In such cases, a refund may be processed after deducting applicable courier charges. A full refund is at the sole discretion of the management.
Shipping Costs:
- Shipping charges are calculated based on the weight, size, and destination of your order within India.
- Shipping charges will be displayed at checkout. Please review the total shipping cost before confirming your order.
We strive to provide a smooth and reliable shipping experience across India.
For any questions or concerns related to shipping, please contact our customer support team at 93158 64914 via SMS, WhatsApp, or call.